MoodleCloud site deleted due to failed payments

If a MoodleCloud subscription is cancelled or payment fails, the site is suspended for up to 30 days, before it is deleted. However, we may be able to restore your site.

Subscription payment attempts may fail for a number of reasons. If this happens, our system will automatically re-attempt payment multiple times over the course of a week. During this time you can still access your site and log into your Portal to update your billing details. 

If all payment attempts have failed, your subscription will be cancelled and your site will be suspended for up to 30 days (depending on the type of plan/site you have). If your subscription is not reactivated (by upgrading to a paid MoodleCloud plan) within the site suspension period, the site will be deleted. 

If your site has been deleted, a backup is kept for a few weeks before it is permanently removed from our system. 

If your site has been deleted recently and you would like it back, please contact the MoodleCloud Team to enquire whether it is possible to restore your site from a backup:

• This may incur a fee of $100.00 AUD. 
• After your site is restored, your subscription will need to be reactivated (by upgrading to a paid MoodleCloud plan) and you will be billed for an annual subscription of a currently available plan matching your previous site quotas (options and current prices are available on our MoodleCloud Standard Plans webpage).
• Downgrading to a smaller plan is not possible before reactivating and paying for your subscription plan.

If you choose not to restore your site, or if too much time has passed and we no longer have a backup of your site, you will need to recreate your site. Find out more about MoodleCloud Standard Plans and start a time-limited free MoodleCloud Trial site.

*If your MoodleCloud portal and site are no longer available, you can contact us via our website or by marking this article as 'not helpful'.