Cancel my MoodleCloud subscription

Modified on Wed, 3 Apr at 3:46 AM

You can cancel your MoodleCloud subscription renewal at any time in your MoodleCloud Portal. 

Cancelling your subscription renewal by selecting "Stop recurring payment" will cancel the following subscription period's automatic charge. Your current subscription period is not affected by this, and you can easily reactivate your subscription to continue using your MoodleCloud site.

To cancel your subscription:

  1. Log in to your MoodleCloud Portal
  2. Click on the 'Billing' tab,
  3. If you have more than one site, double check to make sure you have the correct site showing in the drop-down box (next to "Get another site"),
  4. Select "Stop recurring payment",
  5. You will then be asked to type in your site name and confirm the cancellation. 

Portal billing screenshot

Please note: 

  • Your site will be available for the remainder of the active subscription period.
  • At any time before your subscription end-date, your subscription will be automatically reactivated if you update your payment details.

If you no longer want your site, you can delete your MoodleCloud site from your Portal.

Before your subscription period ends, we recommend you create and download course backups in case you want to reuse your course materials in another MoodleCloud site. Site exports are only for migrating your site to a Moodle LMS site and these can’t be imported into MoodleCloud

*Please refer to our Terms of Service for further information on subscription cancellation terms. 

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