Request a MoodleCloud refund

Modified on Thu, 07 Dec 2023 at 05:38 AM

MoodleCloud subscriptions renew automatically, and we do not offer refunds unless covered by our Terms of Service.

You can cancel your recurring payment at any time from within your MoodleCloud Portal.

You can access your MoodleCloud Portal in the following two ways:

From within your MoodleCloud site (as the Site Administrator), click on the orange Portal icon on the right hand side of your site, or
Login to the MoodleCloud Portal, enter your site URL and your MoodleCloud password, which is the same as the admin password for your MoodleCloud site.

Once inside your MoodleCloud Portal, click on the Billing tab and select stop recurring payment.

If you would like to remove your site immediately you can Export and/or Remove my MoodleCloud Site from the Tools Tab in your Portal. Be sure to download your site export before removing your site completely, as once your site is removed we do not keep backups.

Make sure you create course backups within your MoodleCloud site, so you can come back and reuse your content in a MoodleCloud site in the future

As per our Terms of Service, we only offer refunds where the service is unavailable for a period of time. We don’t offer pro rata refunds on subscriptions that are unused. Unfortunately we are not able to refund unwanted or unused subscriptions.