MoodleCloud Plans are available as SaaS subscriptions that are paid annually in advance and renew automatically. You can opt-out at any time before renewal.
To avoid an unwanted or unexpected subscription renewal charge, you can stop the recurring payments by cancelling your subscription in your MoodleCloud Portal, before your subscription renewal date!
If you have been charged for a MoodleCloud subscription that you were not expecting, please contact the MoodleCloud Team. However, we don’t offer pro rata refunds on subscriptions that are unused or unwanted due to change of mind or unsuitability. Suitability can be determined by signing up for a free time-limited MoodleCloud Trial site before subscribing to the MoodleCloud service. Refer to our Terms of Service for more information.
If you no longer need your MoodleCloud site and choose to delete your site, your subscription will automatically be cancelled, but this option does not issue a refund.
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