Request a MoodleCloud refund

Modified on Fri, 29 Dec 2023 at 01:22 AM

MoodleCloud Standard Plans are subscriptions that are paid annually in advance and renew automatically. 

We don’t offer pro rata refunds on subscriptions that are unused or unwanted due to change of mind or unsuitability. Suitability can be determined by signing up for a time-limited free MoodleCloud Trial site before subscribing to the MoodleCloud service. Refer to our Terms of Service for more information.

If you have been charged for a MoodleCloud subscription that you were not expecting, please contact the MoodleCloud Team.

To avoid an unwanted or unexpected subscription renewal charge, you can stop the recurring payments before your subscription renewal date, in your MoodleCloud Portal.

If you no longer use your MoodleCloud site, deleting your site will also cancel the subscription and prevent any future charges.

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