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Knowledge base
MoodleCloud
Support
5
Contact the MoodleCloud Team
MoodleCloud Support Services
Forgotten MoodleCloud password
He olvidado mi contraseña de MoodleCloud
Contactar con el equipo de MoodleCloud
Getting Started
13
Choose your MoodleCloud site name and URL
Disabled MoodleCloud features
Installing plugins on MoodleCloud sites
Log in to MoodleCloud site
Log in to the MoodleCloud Portal
See all 13 articles
Configuration
14
Add your logo to your MoodleCloud site
Calculating your site size when migrating to MoodleCloud
Change your MoodleCloud site to the Boost theme
Custom Terms and Conditions on MoodleCloud
Enrol users in MoodleCloud
See all 14 articles
Plans & Billing
23
$1 verification transaction after MoodleCloud signup
Add or edit my VAT number on my MoodleCloud invoice
Cancel my MoodleCloud subscription
Change MoodleCloud account details
Change my MoodleCloud billing details
See all 23 articles
File Storage
8
Add extra storage on MoodleCloud
Converted PDF files count and storage limits in MoodleCloud
Restore deleted MoodleCloud activities or courses
MoodleCloud storage is full
Submission documents not converting in MoodleCloud
See all 8 articles
Users
2
Adding more users to your MoodleCloud site
Añadir más usuarios a mi sitio MoodleCloud
Video Conference
10
Access BigBlueButton on MoodleCloud
Access MoodleCloud BigBlueButton session recordings
BBB Breakout rooms in MoodleCloud
BigBlueButton screen sharing requirements on MoodleCloud
BigBlueButton session limits on MoodleCloud
See all 10 articles
Features
3
Create H5P content in MoodleCloud
Exam proctoring/restrictions on MoodleCloud
MoodleCloud site updates
Policies
6
BigBlueButton and GDPR requirements in MoodleCloud
Delete my data from a MoodleCloud site
H5P and GDPR compliance in MoodleCloud
MoodleCloud data hosting locations
MoodleCloud LTI support
See all 6 articles
Mobile App
1
MoodleCloud site name changes, School Plan upgrades and Mobile App users
Moodle Certified Service Providers
Applications
1
How do you become a Moodle Partner or Service Provider
Moodle Apps
General questions
6
Getting the Moodle Mobile App
Site not supported error when trying to connect to the Moodle App
Is the Moodle App free to download and use?
What can I do with the Moodle App?
I cannot access my site through the Moodle App
See all 6 articles
Moodle App Plans
14
How do I pay for a plan? Are there volume discounts available?
Should I register my free plan site?
I manage several Moodle sites, should I pay a subscription for each site?
Finding the bank details for Bank transfer payment
Can I pay in a different currency?
See all 14 articles
Branded Moodle App
11
What is the process for getting a Branded Moodle App?
What is the Branded Mobile App ? How can we get it?
Who will update and maintain my Branded Moodle App with new features?
Do I get technical support for my Branded Moodle App?
Is the Branded Moodle App GDPR compliant?
See all 11 articles
Troubleshooting
2
I have some issues with the app, where can I find more information?
I can't register my site in the Apps Portal.
Community
Community
2
How do I join the Moodle community?
How can I contribute to Moodle?
Moodle Academy
Training
3
Do you offer free advanced Moodle training?
What is the Moodle Educator Certification Program?
Where can I get free Moodle training?
Moodle Shop
General questions
4
Shipping and delivery in Moodle Shop
Refunds and Exchanges for Moodle Shop purchases
Are Moodle Shop orders subject to taxes?
Privacy and data handling in Moodle Shop
MoodleMoots
MoodleMoots
6
How do I attend a MoodleMoot?
How can I present at a MoodleMoot?
What is a MoodleMoot?
How do I sponsor a MoodleMoot?
When and where are MoodleMoots held?
See all 6 articles
Moodle LMS
About Moodle
8
Stay up to date with Moodle news and releases
How to support and contribute to Moodle
How to create a Moodle plugin
Release frequency of new Moodle versions
Moodle's modularity, Plugins and Themes
See all 8 articles
Getting Started
7
Is the Moodle App free to download and use?
Difference between Moodle Workplace and Moodle LMS
Moodle Demo sites
Learning the basics about Moodle
Discover how organizations utilize Moodle
See all 7 articles
Setup and Support
6
Assistance to set up and configure your Moodle site
Support and services by Moodle HQ
Learn more about Moodle LMS
How to get help with Moodle as a student
Learn more about Moodle LMS as an educator
See all 6 articles
Troubleshooting
4
How to get your site back
Need help installing and configuring Moodle LMS or support for it
Connecting the Moodle App to your Moodle LMS
For students with Moodle queries