Plans & Billing

How can I change my site name?
MoodleCloud allows you to choose a custom subdomain. Currently, we do not offer custom domains. You can choose your own subdomain when you sign up for Moo...
Thu, 6 Jan, 2022 at 12:05 AM
Maximum number of MoodleCloud sites
You can have: one MoodleCloud Free Trial site, and as many MoodleCloud paid subscription sites as you like. You can see all your sites listed in your a...
Tue, 14 Sep, 2021 at 7:40 AM
Mi sitio MoodleCloud ha sido eliminado por un fallo en el pago
Si el pago de tu suscripción falla, intentaremos realizar el cobro varias veces antes de suspender tu sitio MoodleCloud. Durante este tiempo podrás inic...
Tue, 21 Sep, 2021 at 8:37 AM
MoodleCloud & Value Added Tax (VAT)
If you are a MoodleCloud customer in the EU or UK, you may be subject to VAT. The Value Added Tax (or VAT) in the European Union/ United Kingdom is a gene...
Mon, 15 Nov, 2021 at 8:12 PM
MoodleCloud payment not working
If you are unable to subscribe or renew your subscription, make sure you have entered in the correct payment details (Visa, Mastercard or PayPal). You shoul...
Tue, 14 Sep, 2021 at 7:42 AM
MoodleCloud plans overview
MoodleCloud offers five plans with the same features, each with an increased number of users and an increased file storage allowance.  You can access o...
Mon, 27 Sep, 2021 at 7:57 AM
MoodleCloud Site and Portal options
The MoodleCloud Site and Portal are where you can manage your site content and account details. Your MoodleCloud Site is where you build your site con...
Tue, 14 Sep, 2021 at 8:03 AM
MoodleCloud site deleted due to failed payments
If a MoodleCloud subscription fails, the site is suspended, then permanently deleted.  If your subscription payment fails, we will re-attempt payment mu...
Tue, 14 Sep, 2021 at 8:05 AM
MoodleCloud subscription payment methods
You can use the following payment methods to subscribe to one of our MoodleCloud plans: MoodleCloud accepts payment by PayPal and credit card (Visa and M...
Tue, 14 Sep, 2021 at 8:08 AM
Request a MoodleCloud refund
MoodleCloud subscriptions renew automatically, and we do not offer refunds unless covered by our Terms of Service.  You can cancel your recurring paymen...
Tue, 2 Nov, 2021 at 9:44 PM