MoodleCloud payment not working

Modified on Wed, 08 Nov 2023 at 02:33 AM

If you are unable to subscribe or renew your subscription, make sure you have entered the correct payment details (Visa, Mastercard or PayPal). 

You should also take the following into account:

  • We do not accept American Express (you can link Amex to a PayPal account).
  • Check that you are using a compatible browser (the latest versions of Chrome, Firefox, Edge, and Safari).
  • If you are still having issues with the payment, we suggest that you contact your bank first and check if they are blocking the payment to MoodleCloud.
  • Banks have increased their security and authorisation requirements, especially with foreign currency transactions (due to the potential for fraud). Please contact your bank.

If you continue to have trouble with your payment, please contact the MoodleCloud Team for assistance. 

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