If you are unable to subscribe or renew your subscription, make sure you have entered in the correct payment details (Visa, Mastercard or PayPal). You should also take into account the following:

  • We do not accept American Express (you can link Amex to a PayPal account).
  • Check that you are using a compatible browser (the latest versions of Chrome, Firefox, Edge, and Safari).
  • If you are still having issues with the payment, we suggest that you contact your bank first and check if they are blocking the payment to MoodleCloud.
  • We have experienced some cases where banks decline foreign currency transactions (due to the potential for fraud).  Please call your bank.
  • If you continue to have trouble with your payment, please contact our support team.