Downgrade to a smaller MoodleCloud plan

MoodleCloud Plans can be downgraded on request, once the site fits within the quotas of the requested plan. 

• Please contact the MoodleCloud Team to request a plan downgrade, as this process is not possible via your customer portal. 

• When a plan downgrade is processed, the pro-rata difference in price will be applied as a credit to your MoodleCloud account for your next subscription related charge.
  
• It is recommended to request a downgrade at least 2 weeks before your subscription renewal date.
• If your paid subscription period has already ended, a downgrade may take longer to process.

• You will need to make sure that your site fits within the quotas of your preferred plan before requesting a downgrade.

  • You can suspend users to not count toward your active quota - suspended users cannot access your site, but their user account and data remain on the site.
  • MoodleCloud site storage can be managed to fit within storage quotas.