We would like to inform you that there are some upcoming changes to your MoodleCloud Portal.

We have implemented a help widget in the MoodleCloud Portal to help guide you to find the right answers in our new knowledge base. 

For existing customers - site admins can now access support through the orange Help Widget located bottom right of their Portal.

To open the help widget click the help icon on the bottom right hand side of the screen in the MoodleCloud Portal. 

This will bring up a search box where you can search for answers to all of our most commonly asked questions without needing to raise a support ticket.

This will mean that the Support Tab in the MoodleCloud Portal has now been removed. In case you can not find an answer to your query, you can still contact our support team via the new widget by searching for and opening an article. If that article does not address your query you can click the Not helpful button that you will find at the end of every article within the help widget.

You will then be able to submit a ticket using this form:

If you need something larger or more customisable than MoodleCloud offers, you are still able to contact a Moodle Partner in your region from the Change plan tab in your MoodleCloud Portal.