Cancel your MoodleCloud subscription

You can cancel your MoodleCloud subscription renewal at any time in your MoodleCloud Portal. 

When you choose to cancel your subscription, you are simply stopping the automatic renewal so that you are not charged again. Your current MoodleCloud site remains live and fully accessible until the end date. If you change your mind before that date, just use the same link to reactivate your subscription renewal. 

Note that if your subscription status is 'Active,' the system will automatically process an annual payment using your saved payment method on the renewal date shown.

To cancel your subscription:

1. Log in to your MoodleCloud Portal. 
2. Go to the 'Billing' tab.
3. If you have more than one site/subscription, double check to make sure you have the correct site showing in the drop-down box next to 'Get another site'.
4. Click on 'Cancel subscription' to stop  your subscription's recurring payments. 
   
   

Please note: 

• Your site will be available for the remainder of the active subscription period. If you no longer want your site, you can delete your MoodleCloud site from your Portal.
• At any time before your subscription end-date, your recurring subscription payments will be automatically reactivated if you update your payment details.
• Before your subscription period ends, we recommend you create and download course backups in case you want to reuse your course materials in another MoodleCloud site. Site exports are only for migrating your site to a Moodle LMS site and these can’t be imported into MoodleCloud. 

*Please refer to our Terms of Service for further information on subscription cancellation terms.