MoodleCloud site name changes and Mobile App users

Changes made to a MoodleCloud site URL can cause logged in users’ data to fail when synchronising. 

We recommend that administrators manually log out all users after a site rename. 

If you have users that are using the mobile Moodle App we suggest the following:

• For users that have not yet logged in - we recommend sending them the new URL (e.g. http://sitename.moodlecloud.com).
• For users already using the mobile Moodle App and potentially logged in, request them to:
  • log out of the mobile Moodle App, 
  • delete the old site and log in using the new URL.

• If you are having issues with the App connecting to your site, you can refresh the cache in the Moodle App by opening your user preferences and clicking the "Synchronise site" option so everything is refreshed. You can find out more in Moodle app synchronisation.
  
  

Logged in MoodleCloud users can continue working with the previous URL (with cached information) but they will not be able to synchronise the new information (therefore not receiving new information from their teachers, and teachers not receiving data or submissions from those students). 

• To avoid the risk of data not synchronising, we recommend the site administrator logs out all app users, by manually deleting their tokens:

1. Go to Site administration
2. Click Server
3. Click Web services
4. Click Manage tokens
5. Delete the tokens.
   

*Logged in MoodleCloud users can continue working with the previous URL (with cached information) but they will not be able to synchronise the new information (therefore not receiving new information from their teachers, and teachers not receiving data or submissions from those students).