Use your own domain with MoodleCloud

Modified on Wed, 15 May 2024 at 01:16 AM

The domain is the web address (URL) of your site. With our Custom domain add-on, you can have a unique, personalised web address for your site, like learn.yoursite.com instead of yoursite.moodlecloud.com. This makes it easier for people to find and remember your site, improves your site’s SEO and discoverability, and strengthens your brand. 


This feature is available for MoodleCloud Medium and Standard plans and has a cost of $160 AUD per year (local taxes may apply). 


Requirements to add a custom domain 

To use a custom domain for your MoodleCloud site, you need:

  • To be on a Medium or Standard MoodleCloud plan.
  • To have a domain registered with a third-party provider, with admin access to it. 
    • If you don’t have a domain yet, you can register one through a domain registrar such as NameCheap.

Steps to Change your MoodleCloud site's domain:


Step 1: Purchase an upgrade to custom domain

  1. Log in to your MoodleCloud Portal.

  2. In the Package tab, next to your site name, select Upgrade to custom domain.

  3. In the new window, type your domain and click on Proceed to payment

  4. Check that the details are correct and click on Pay now to complete the payment.

  5. You will receive a confirmation email with what to expect as we set up your custom domain.


Step 2: Configure your domain settings with your third-party provider

Our team will email you with settings to configure your domain. 

Here are instructions for some of the larger domain providers:


Please note that any additional support needed to configure your private domain will need to be offered by your domain provider.


Step 3: Wait for activation

Once you've completed the domain setup, our team will begin the process on our end. This may take up to 10 business days.


Final checks after the domain change is complete

Your previous site name will automatically redirect to your new custom domain, however we recommend that you 

  • update any links to your site, and
  • let your users know the new link to access your site.
    • If your users are using the Moodle App, they will have to remove your site and add it again with your new domain.



FAQ

  • Can I use a custom subdomain?
    Yes, you can use a subdomain of a domain you own, for example learn.yourdomain.com. This can be useful if you are already using yourdomain.com for your organisation’s public-facing website.


  • Can I use a root domain?
    Although we recommend using a subdomain such as learn.yourdomain.com, a root domain such as yourdomain.com can be used with an ALIAS record. Check with your third-party domain provider if this is supported before proceeding.


  • Can I change my custom domain to a different one? 
    Yes, you can. If you want to change your custom domain to a different one, please Contact the MoodleCloud Team.


  • Can I cancel my custom domain and go back to my free, moodlecloud.com domain?
    If you no longer want to use your custom domain, you can go back to your free moodlecloud.com domain by Contacting the MoodleCloud Team.


  • How will I be charged?
    Payments for upgrading to a custom domain will be an add-on to your MoodleCloud subscription, so you will be charged a pro-rata amount for the first year and it will renew annually at the same time as your plan. If you upgrade partway through your billing cycle, your first year's custom domain charge will be prorated based on the remaining months. For example, upgrading 6 months into your subscription year would result in a charge of $80 AUD for the custom domain for the first year.


  • I can’t see the button to Upgrade to custom domain
    This feature is available to customers on a Medium or Standard plan and has a cost of $160 AUD per year. To access a custom domain, you can upgrade your plan in the 
    MoodleCloud portal.

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