MoodleCloud

About MoodleCloud

• What is MoodleCloud?
• What is the MoodleCloud portal?
• What is a MoodleCloud site?
• Why do you keep the MoodleCloud Portal and my MoodleCloud site separate?
• What’s the difference between packages and plans?
• How many MoodleCloud sites can I have?

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Signing up for a MoodleCloud site

• How do I sign up?
• Help! I can’t pass the “I am not a robot” reCAPTCHA test!
• Why didn’t I receive my verification SMS/email?
• Can I choose my own MoodleCloud site web address?
• Why am I having trouble with the payment?
• I’m in the middle of signing up, can I change my plan?

About logging in to MoodleCloud

• What if I forget my password or want to change it?
• How do I log in to my MoodleCloud site?
• How do I log in to the MoodleCloud portal?

Upgrading or changing your MoodleCloud site

• Can I upgrade/change my package or plan?
• How do I switch to use the Boost theme?
• Can I upgrade my site from a Moodle for Free to Moodle for School site?
• I’ve upgraded to a Moodle for School plan, how do I update my site to use the School theme?
• How do I delete my MoodleCloud site?
• How do I remove one of my MoodleCloud sites?

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About MoodleCloud accounts

• I’ve forgotten what I called my site, how do I find it?
• I’ve forgotten my password, how do I reset it?

Billing and payments

• What payment methods can I use?
• How do I change my billing details?
• What if my recurring payment fails?
• Why does GST appear on my invoice?
• Why did a $1 transaction appear on my bank statement?

About MoodleCloud sites

• Does MoodleCloud allow plugins?
• What plugins are provided in my MoodleCloud site?
• Can I add extra plugins to my Moodle for School site?
• Why are some features in my MoodleCloud site disabled?
• Why can’t I find my site?
• Why can’t I add more users?

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Especially about Moodle for Free

• Is Moodle for Free really free?
• What is the Moodle for Free site retention policy?

About BigBlueButton

• What is BigBlueButton?
• How can I access BigBlueButton in my MoodleCloud site?
• How many users can join a BigBlueButton session?
• What is needed to run desktop sharing on BigBlueButton?
• Can I get more users to use with BigBlueButton?
• Can I record my BigBlueButton sessions?

About MoodleCloud Converter

• What is MoodleCloud Converter?
• How do I get the MoodleCloud Converter?
• What document types are supported?
• How do I enable or disable MoodleCloud Converter?
• Do the converted files count towards my file storage limits?
• Why are my submission documents not converting?

Moodle Partners on MoodleCloud

• Why was I assigned a Moodle Partner?
• Do I have to use my assigned Moodle Partner?
• How do I contact my Moodle Partner?

Keeping up-to-date with the latest in MoodleCloud services

• How do I subscribe to MoodleCloud customer emails?
• How do I unsubscribe from MoodleCloud customer emails?

General information

• I’m having problems with my MoodleCloud account.
• What are the Terms of Service and Privacy Policy for MoodleCloud?
• I haven't found my answer.