Your payment may have failed for a number of reasons. You may want to check with your credit card provider to ensure your card is still valid. You can update your billing details in the Portal.
We will re-attempt to deduct the payment again in three days time. If your payment declines again on the re-attempt, your subscription will stop.
For the Moodle for Free hide ads add-on, if a subscription fails, then ads will again be shown to students. You can always re-subscribe to this service at any time if you wish to hide ads again.
For our paid package options, your service is suspended. Your teachers and learners will not be able to access the MoodleCloud site while it is suspended. It can be restarted on a successful payment for up to 60 days.